Thank you for choosing Lost Lodge Resort. We want you to enjoy your stay with us! Please read through our Rental Policies prior to making your reservation. If you have any questions or concerns, please review our frequently asked questions or do not hesitate to contact us.

Payment:

We accept MasterCard, Visa, Cash, Personal Check, Traveler’s Check, or Money Order. At this time, it is not feasible for us to accept payment online. Payment information can be given over the phone, by mail or in person. All bookings receive a confirmation email of rate, deposit, balance due, and cabin assignment.

Our rates are based on the discount given for cash or check payment on arrival. There is a two night minimum for Cabin Rentals. A 5% processing fee will be added for credit card use on all rentals. Please be advised that your lodging total will include 6% Ky. Sales Tax and 4% Transient Tax.

Security deposits are $150 for one and two bedroom Cabins and $250 for the three bedrooms and is separate from lodging fees.

Cancellation:

a) Cancellations are accepted up to thirty (30) days prior to scheduled arrival, minus a $50.00 processing fee.

b) Cancellations made less than thirty (30) days prior to scheduled arrival, will be charged for the full rental amount, unless cabin is re-rented (see section g)

c) All cancellations must be in writing by mail or email.

d) All cancellations will receive a confirmation email upon receipt, if you do not receive this email please notify us immediately by phone 606-219-0382. Our confirmation of cancellation is your release of liability for the cost of rental.

e) All no shows will be fully charged in accordance with the rate quoted in the confirmation booking email. There are no exceptions to this policy.

f) In the event you would like to change the reservation, either at or before 30 days, the entire deposit can be applied to a future booking with us based on availability.

g) Also in the event a 30 day notice is not possible, we will do our best to re-rent the cabin for the entire cancellation period. If we are able to re- rent the cabin, we will refund your deposit less the $100.00 processing fee.

h) Poor weather conditions do not constitute reasons for cancellations or no shows.

i) No refunds are given after arrival or in the event of an early departure.

Pets:

• Most of our cabins are pet friendly. A $35.00 – $75.00 non-refundable fee is required for pets.
• Pet owners will take appropriate steps to clean up their pet’s waste prior to check-out otherwise an additional fee of $50.00 for waste removal will be assessed against your credit card.
• Pets must be leashed at all times when outside.
• No Aggressive Dogs Allowed.
• If your pet is of the barking kind, you must leave it behind in consideration of our other guests. Pets cannot be tied up or chained in the cabin, yard or porch.
• Pets are not allowed on the furniture or beds. Each cabin is checked before arrival and after departure. An additional $100.00 cleaning and laundry fee will be charged against your credit card for removal of pet hair from furniture, quilts, and bedding.
• Please do not leave pets unattended in the cabin unless the pet is appropriately crated. All costs for scratched paint, chewed furniture, and disturbance of the property will be charged against your credit card.
• Guests bringing pets must agree to indemnify Lost Lodge and hold its owners liable for any damage their pets cause to third parties or the property of third parties. They also must agree that Lost Lodge and its owners have no liability related to the care and safety of their pets.

Moody Farms Pet Motel, conveniently located in Ferguson Kentucky, offers “dog boarding and doggy day care in a quiet, country setting with secure, monitored play yard for your dogs to run, play and relax.” For more information, visit their website at www.moodyfarms.net or like them on Facebook at Moody Farms Pet Motel.